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With Product CareTM You can relax knowing Your purchase comes with additional protection.
Discover all of the benefits Product CareTM brings you:
Certainty
With Product CareTM you have certainty that your product is covered for a specific period of time. If, during the Product CareTM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product.
Coverage period
1, 2, 3, or 4 year protection terms available for eligible products.
Type of Cover
With Product CareTM You have certainty that your product is covered for a specific period for an Eligible Fault and that you will obtain a replacement product.
Coverage for an Eligible Fault*
This may include mechanical, electrical and/or electronic failure which becomes apparent from normal use of your product over time, or involves condensation, humidity, corrosion caused by airborne sulphur, internal overheating and dust.
All freight and service call out fees covered
If your product suffers an Eligible Fault, all freight and service call out fees related to assessment, replacement or repair of your product are covered.
Transferable
If you sell or gift your product with Product CareTM, your Product CareTM and any unredeemed benefits of your Product CareTM can be transferred to the new owner of your product.
International Coverage
We provide you with international coverage so you are protected even when you are on the move.Support
Our experienced support team ensures that the assessment, replacement or remedy process under your Product CareTM is a convenient experience. Whether you are experiencing a product fault or needing technical assistance, our team is here to provide support every step of the way.
Customer Care Team
Call our assistance helpline on
0800 884 006 to speak with our Customer Care team who are available to help you with any enquiries or questions you may have.
Our team are available Monday to Friday 8:30am to 5:30pm (NZ standard time).
Easy Claim Process
Making a claim under your Harvey Norman Product CareTM is simple and we are here to help you through every step of the process. Simply:
- If you purchased your Product Care plan on or after 1 August 2022, Call our Customer Care team on 0800 884 006 or visit http://www.productcarenz.assurant.com
Or
If you purchased your Product Care plan prior to 1 August 2022, Call the Customer Care team on 0800 848 444 or visit http://www.productcareclaims.co.nz - Have your original purchase receipt handy to register the details of your claim.
- Your product will be assessed and if it fails to operate as a result of an Eligible Fault*, you will be entitled to a replacement of your product.
Advantage
Having Product CareTM with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
Fifty (50) 6” x 4” Photo Prints per year
One (1) PC Health Check per year
Laundry Cover*
Food Spoilage*
Technical Assistance available on White Goods and Audio Visual products.
Call our toll-free assistance helpline on 0800 400 481.
Exclusive Discounts*
$10 off any Canvas, Photo Book or Photo Gift
25% off one (1) Tech Team Service per year
25% off one (1) Microsoft 365 or Internet Security instore license renewal per year
20% off a Full Set of Printer Ink or Toner Replacements per year
25% off a Photo Album or Frame per year
25% off a Mobile, Tablet or Camera Accessory
25% off a Laptop Bag or Sleeve
25% off a Headphone or Portable Speaker
25% off a Keyboard & Mouse
20% off Power Protection
20% off an Audio Visual Accessory
20% off a Local Delivery (Store to Door) with your next Appliance or TV Purchase
10% off a Coffee Accessory
10% off a Cooking Appliance Accessory
10% off a Fridge Accessory
20% off a Floor Care Accessory
*There are exclusions and limitations to Product CareTM. This section should always be read in conjunction with the Terms and Conditions for Product CareTM.
Samsung 18kg Front Loading Washing Machine & 10kg Heat Pump Dryer Combo - Dark Steel (Bespoke AI/WD18DB8995BZSA)
WD18DB8995BZSA
Available on 36 months of equal Interest Free instalments:
$147.14^
approximately
per month
per month
^ Total repayments $5,297 (excluding fees). Payment is required monthly. Min purchase applies. Offer ends 31/01/2025. Exclusions, T&Cs & fees apply incl. a $55 Gem Visa estb. fee & annual fees ($65 Gem Visa (charged $32.50 half yearly)/$65 Gem CreditLine (charged $32.50 half yearly)). Interest rate (currently Gem Visa 29.49% p.a./CreditLine 29.95% p.a.) applies after any interest free term ends. Credit provided by Latitude Financial Services Ltd. For cash advances, an interest rate of 29.95% p.a. and fees of $2 Gem Visa/$6 Gem CreditLine applies. Further information on rates and fees can be found at gemfinance.co.nz.
How it works
How it works
Gem Finance Interest Free
Available on participating Gem credit cards.
New to Gem? Follow the steps below to apply for a Gem Visa now.
Apply Online
Complete your online application in just 10-15 minutes
Credit Check
Submit income, employment details, and expenses. Include proof of income by sharing your online statement or uploading income documents.
Provide Identification
All applicants must provide a form of identification, e.g., NZ driver's license, NZ Passport, or International Passport.
Description
-
Please note this product is not available in all stores but can be ordered.
Delivery expectation: 1-2 weeks
This item is available by special order and may not be stocked in stores. Purchase online today to secure your product. For more information, please contact your local Harvey Norman store.
Experience the smart, efficient laundry performance offered by the Samsung 18kg Front Loading Washing Machine & 10kg Heat Pump Dryer Combo! A great investment for your household, this unit lets you seamlessly wash and dry your day-to-day garments using only a single appliance. It also packs various advanced features such as AI Wash & Dry, Super Speed, Auto Condenser Cleaning, Steam Wash, and Flex Auto Dispense.
Key Overview
- 18 kg Capacity (Washer)
- 10 kg Capacity (Dryer)
- 4.5 Star Energy Rating (Washer)
- 10 Star Energy Rating (Dryer)
- 4 Star Water Rating (Washer)
- Hot & Cold Water Supply Required
- 21 x Wash Programs
- 1100 RPM
- Heat Pump Condenser Drying - No External Venting Required
Product Highlights
- All-in-One Laundry Companion: Seamlessly tackle your dirty load using the Samsung 18kg Washer & Heat Pump Dryer Combo! A space-saving solution for your day-to-day laundry needs, this appliance perfectly combines the functionalities of a washing machine and a dryer, all in one unit.
- Smart Performance: To ensure optimum results, this Samsung appliance incorporates AI Wash & Dry that intelligently senses the wash load, fabric, water level, soil level, detergent level, and dry level. It also features an AI BubbleWash to ensure a more thorough and gentle cleaning.
- Engineered for Efficiency: Enjoy superb energy efficiency, as this Bespoke AI Washer & Dry employs Heatpump Drying Technology that keeps the drum at a steady temperature. In addition, it features a unique Duct System that enhances airflow structure and ensures reliable thermal efficiency.
- User Convenience: Easily adjust settings, thanks to its intuitive touchscreen controls. It also has a Super Speed cycle that lets you quickly get your laundry done in just 98 minutes. Plus, it has a Flex Auto Dispense System that delivers the optimal amount of detergent and softener for each load.
- Optimum Hygiene: The Auto Condenser Cleaning delivers powerful water after every cycle, helping you easily maintain and eliminate lint inside the unit. It also comes with an Auto Open Door feature to let out humid air after your laundry.
Specifications
Specifications
| Brand | Samsung |
|---|---|
| Product Type | Washer and Dryer Combo |
| Model Number | WD18DB8995BZSA |
| Colour | Black |
Whiteware Capacity
| Load Capacity | 18 KG |
|---|---|
| Large Capacity |
Water Efficiency
| Water Rating (WELS: Water Efficiency Labelling and Standards) | 4 Star |
|---|---|
| Water Consumption | 190 L per wash |
| Water Supply | Hot & Cold Water Supply Required |
Washing Machine Features
| Main Function | Wash and Dry |
|---|---|
| Washing Machine Feature |
|
Dryer Features
| Reminder / Indicators |
|
|---|---|
| Drying Sensors |
|
| Drying Feature |
|
Drying
| Drying Method | Heat Pump Condenser Drying |
|---|---|
| Drying Programs | Air Wash, AI Dry, AI Wash & Dry, Super Speed, Steam, Air Bedding Care, Baby Care, Bedding, Cool Air, Cotton, Delicates, Denim, Down Jacket Care, Energy Saving Pet Care, Towels, Time Dry, Wool |
General Laundry Features
| Delay Start | Yes |
|---|---|
| Dispensers | Detergent, Softener, Pre-Wash & Bleach Dispensers |
| Smart Laundry Feature |
|
Temperature
| Temperature Features |
|
|---|
Door Features
| Default Door Hinge | Left |
|---|---|
| Door Type | Side-Swing Door |
| Lid / Door Material | Tempered Glass and Plastic |
| Door Lock | Yes |
Control Panel Features
| Control Panel Type | Touchscreen Control Panel |
|---|---|
| Location of Control Panel | Top Front of Washing Machine |
Lighting
| Lighting Type | LED Lighting |
|---|---|
| Internal Lighting | Yes |
Motor
| Type of Motor | Digital Inverter Motor, Evaporator Motor, Condenser Motor |
|---|
Vent
| Exhaust Vent Location | Rear Exhaust |
|---|---|
| Vent Type | No External Venting Required |
Drum
| Drum Type | Swirl Plus Drum Design |
|---|
Cycle
| Pause Cycle | Yes |
|---|---|
| Number of Wash Programs | 21 x Wash Programs |
| Wash Programs | AI Wash, AI Wash & Dry, Bedding, Baby Care, Cottons, Delicates, Denim, Down Jacket Care, Less Microfiber, Pet Care, Product Care, Rinse+Spin, Sanitize, Shirts, Spin only, Super Speed, Towels, Wool, Energy Saving |
| Extras Programs | Bubble Wash, Bubble Soak, Smart Control, Add Garment, Dose settings, Delay End, Child Lock, Alarm Off, AI Pattern, Language, Calibration, Wifi On/Off/ Adjust Display Adjust Volume, Bluetooth On/Off, Auto Oepn Door, Voice Enabled, Self Dry, Smart Control, |
Spinning
| Spin Speed | 1100 RPM |
|---|---|
| Max Spin Speed | 1100 RPM |
| Rinse Hold | Yes |
| Variable Spin Speed | Yes |
| Automatic Load Control | Yes |
Safety Features
| Child Lock | Yes |
|---|
Smart Features
| Display Type | 7" LCD Touchscreen Display |
|---|---|
| Wi-Fi Embedded | Yes |
| Connectivity Type | Bluetooth & Wi-Fi |
| Smart Diagnosis | Yes |
| Smart Functions | Smart Control, Remote Start, Notifications, AI Energy, 3rd party integration (Spotify, Ring camera etc.), SmartThings integration, Youtube, Browser, Weather |
Software / App Compatibility
| App Enabled | Yes |
|---|---|
| Compatible App | SmartThings App |
| Compatible Mobile Operating System | Android OS, Apple iOS |
| Regular Software Updates | Yes |
Installation
| Assembly Type | Installer Required |
|---|---|
| Installation Type | Freestanding |
| Plumbing Requirements | Hot & Cold Water Supply Required |
Electrical Connection
| Type of Connection | 10A plug & lead |
|---|---|
| Power Indicator | Yes |
| Fuse Rating | 10a |
Dimensions
| Height | 1110 mm |
|---|---|
| Width | 686 mm |
| Depth | 875 mm |
| Product Weight | 144 kg |
Warranty
| Manufacturers | 24 Months |
|---|
Reviews
Samsung 18kg Front Loading Washing Machine & 10kg Heat Pump Dryer Combo - Dark Steel (Bespoke AI/WD18DB8995BZSA) is rated
out of
5 by
250.
Rated 4 out of
5
by
72degrees from
Great washer/dryer but takes getting used to
[This review was collected as part of a promotion.] I've been using the Bespoke AI Laundry Combo for a while now, and while it's a great product overall, it does take some getting used to. The unit's large size made finding a washer pan that would fit underneath challenging, which was a bit frustrating. Additionally, the drainage hose for the water filter is far too short, making it difficult to maintain properly. Initially, the lack of customization options was a downside, but the experience has definitely improved with recent updates. Once you get the hang of it, this washer/dryer combo is a solid choice
Date published: 2024-08-22
Rated 5 out of
5
by
Modcre8tor from
An amazing value, QUIET, Laundry aways perfect!
I loved it so much, I bought two! There's nothing like getting through your chores by wiping out the laundry in a matter of hours and because it washes and dries, you do not need to swap laundry out into the dryer. You simply visit the laundry room and it's done. The app tells you on your phone whats going on with the machine and when the cycle is complete, so there's no guesswork. They. are quiet and the display is crisp and easy to comprehend. It's also nice not to have to fill the detergent and softener so often as it self-doses and with accuracy, about 45 loads until you have to refill the containers.
Date published: 2024-05-06
Rated 1 out of
5
by
Shar from
Terrible purchase!!
We bought this in May and already having issues. The clothes are still saturated even when you put dry cycle to, “ more dry.” You can only wash small loads! It takes 5 plus hours to wash one load, making it difficult to get many loads done in a day. It was a terrible purchase. I would return it if I could!! Not worth the money! Now I’m stuck with the bill and having to go to the laundry mat on my days off because of the lengthy time it takes to do one small load! You can forget washing towels or covers! Just completely dissatisfied and anyone that ask, I tell them the same thing, DON’T BUY!
Date published: 2024-08-07
Rated 5 out of
5
by
Smik from
Pretty cool
[This review was collected as part of a promotion.] I have been using the unit for a couple of months. I am still getting used to it. I used to have a huge washer and dryer so I would do laundry about 3 x a week and save because I am doing fewer loads. This takes smaller loads (or else the time needed really goes up).
I do need to figure out how to be able to stop in between the cycles so I can remove microfibers--just hasn't been such an issue that I have taken the time to look into it.
And, the automatic detergent injection makes my clothes smell nice longer. I don't know how the engineers did it but the clothes are less wrinkled if I don't get to the right away--I love that.
Date published: 2024-07-03
Rated 5 out of
5
by
McBrumby from
Love the integration and how simple it is.
[This review was collected as part of a promotion.] I absolutely love this combo. It has simplified so much when it comes to laundry for me and i was a bit surprised when I received a notification on my Samsung tv that my laundry was finished. Being a single father it has made that part of my life effortless.
Date published: 2024-08-16
Rated 5 out of
5
by
maricreusa from
Super practical!!!
[This review was collected as part of a promotion.] I was skeptical to get an all-in-one combo, but oh how happy I am with this purchase. We picked the all-in-one to save space and to avoid re-doing gas connections. It is super convenient. On top of that, I love that I don't need to worry about forgetting to transfer clothes from washer to dryer. I get an app notification once everything is washed and dry. If you want to take a few pieces of clothing out of it before drying, you also get an app notification. Super convenient. I also love the soap and softener auto-dispenser, I was definitely over using those, now the machine takes only what is needed based on the load.
Date published: 2024-08-16
Rated 5 out of
5
by
Corky2therescue from
Easiest 2/1 Combo I have ever had! A÷÷÷÷
I have bought quite a few 2 in 1 combo . Overseas it's a regular washing and drying machine. I bought this one 3 weeks ago and it is the best I have ever bought. I bought an LG 6 months ago but there is no comparison. My laundry doesn't smell like they burned or dried to hot or to fast. I don't have to take the wet clothes out and shake them and put them back in to prevent wrinkling like the LG.
Date published: 2024-04-15
Rated 5 out of
5
by
Rom313 from
Never going back to traditional washer/dryer
[This review was collected as part of a promotion.] Best laundry purchase of my life, best and we use it every single day all day and so far not an issue and best part is everything about it from always having clothes washed and dried and you never had to worry about forgetting to dry or stay up late nights to put clothes to dry and you can literally put it anywhere you want without having to worry about venting or gas hook up or even 220v, I would never go back to traditional washer/dryer, plus this has many features that are not advertised, you can mirror your phone to it and watch anything even netflix and YouTube and much much much more
Date published: 2024-08-12
Delivery
Delivery
Delivery
We aim to dispatch orders within 2 days. Delivery costs are calculated based on your location and the size of your order. Furniture may take up to 8 weeks to deliver as most products are made specifically for your order. Some Customer Direct products are shipped from overseas and may take longer to arrive. Some goods may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
Easy returns
If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law) then don't worry you can easily return it to your local Harvey Norman store. We'll even pay for the postage if you live in an area where there is no store. Our returns policy covers any purchased item ( conditions apply).
What's in the box
- 1 x Samsung Washing Machine & Dryer Combo
- 1 x Drain Hose
- 1 x Set of Installation Tools
- 1 x User Guide
Questions & Answers
Product Care
Product Care
With Product CareTM you can relax knowing Your purchase comes with additional protection.
Discover all the benefits Product CareTM brings you:
Discover all the benefits Product CareTM brings you:
Certainty
With Product CareTM you have certainty that your product is covered for a specific period of time. If, during the Product CareTM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product.
Support
Our experienced support team ensures that the assessment, replacement or remedy process under your Product CareTM is a convenient experience. Whether you are experiencing a product fault or needing toll free technical assistance, our team is here to provide support every step of the way.
Advantage
Redeem exclusive Additional Benefits which will help you maintain your product and assist in an additional purchase.
There are exclusions and limitations to Product CareTM. This section should always be read in conjunction with the Terms and Conditions for Product CareTM.
Learn more about Product CareTM.
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