Placing an order
We've made shopping online even easier! All you have to do is
add items to your cart as you browse through the site. Once you
have chosen what you need, proceed to the Checkout stage where
we will ask you to confirm the details of your order and your
preferred delivery or collection options.
The last stage of the process is selecting your desired payment
method. We currently accept VISA, VISA Debit Cards, Mastercard,
American Express, American Express Membership Rewards® Points,
GEM Creditline, GEM Visa, PayPal, Afterpay, Harvey Norman Gift
Cards and Bonus Gift Cards (only those purchased in Harvey
Norman stores, at harveynorman.co.nz or offered as a part of a
promotion) as forms of payment for online transactions. Once
your order is complete, you will receive a confirmation email
detailing your order.
Viewing an order
Want to view your order? You can view an order throughout the
shopping process and change it accordingly. Once the order is
placed and payment is made, it cannot be edited or changed.
View current and past orders within the
My orders
section in your Account.
Changing or cancelling an order
Once an order has been accepted and payment made, it cannot be
changed. Depending on whether the order has been processed and
shipped by the store, you may be able to cancel the order by
calling us on 0800 088 144 or completing the
contact us
form. Please note, we will always do our best to accommodate
your request, but you may be liable for additional freight costs
to return any items purchased in error. Customer Direct orders
are shipped by our suppliers and cannot be cancelled after the
order is placed. Read our
Returns Policy
to best understand the options you have available to you.
Tracking your order
For items shipped from Harvey Norman, we use two methods of
delivery. For most small to medium items, our carrier will be NZ
Post. Once shipped, you will receive a notification email with
the shipping reference number. All NZ Post deliveries can be
tracked and traced
here.
If you have ordered large bulky items, they will be shipped by
our in-store carrier or local freight company. Due to varying
delivery dates and times with certain furniture and bedding
items, your local store will contact you within 24 hours of
receiving your order to arrange delivery. If you require an
update on your order status, please contact your local store
directly or call us on 0800 088 144.
With our
Track Order tool, Harvey Norman Online customers can easily check the status of
their orders using their order number and the email address used
to place the order.
Customer Direct
These products are shipped directly from the supplier and use
several different carriers approved by Harvey Norman. You will
receive an email with tracking details for small and medium
items. For oversized items, you will receive a call from the
carrier to arrange delivery.
We recommend visiting our
delivery page
to learn more about the shipping processes.
Product Availability
We make it a priority to stock products online that we can
fulfil across the country. Still, there may be occasions where
the popularity of a product, promotion or special price means it
sells out faster than our systems update. Products offered on
the website may vary from our retail stores and in some cases
may only be available online. This also applies to some
promotions where 'online only' pricing may apply.
Generally, if the product is available to be purchased online it
will have an 'add to cart' button. When a product is no longer
available to 'add to cart', it may have sold out, be temporarily
out of stock, or be on backorder. You can still add the product
to your wish list and purchase it when the item comes back into
stock. Most items are available to buy online. If the product is
unavailable online, it may be available in-store unless
specified otherwise.
Harvey Norman does not guarantee the availability of any
specific product at any time.
Limit Per Person
We may limit some promotions and product quantities purchased
per person, per household or per order. These restrictions
include orders from the same user account, credit card, and
sometimes even orders that use the same billing and/or shipping
address. We reserve the right to limit quantities sold,
including the right to limit or prohibit sales to resellers.
