1. Application

Harvey Norman Stores (N.Z.) Pty Limited (referred to as “we”, “our”, or “us”) is committed to protecting the privacy of any personal information provided to us.

This policy applies to our treatment of personal information, collected by us in relation to customers or prospective customers. By entering any of our stores or continuing to use our website, you unconditionally consent to us dealing with your personal information in the manner set out in this Privacy Policy.

This Privacy Policy is governed by New Zealand law and is subject to (and must be read in conjunction with) our customer terms of use including, for online purchases, our website Terms of Use and Online Sales Terms.

We may, from time to time, collect and hold information about our customers or prospective customers as identifiable individuals (“personal information”). All such personal information will be handled and saved according to the provisions of the New Zealand Privacy Act 2020 or any successor legislation (“Privacy Act”).

2. Collection of your personal information

We may collect personal information about you from a number of sources, including directly from you, when you use our website or deal with us in-store, over the telephone or by letter or e-mail. For example, you may provide us with your personal information to enable us to provide you with information or services, respond to your enquiries, provide you with an e-receipt, or carry out a transaction that you have requested. Personal information collected by us may include your name, title, company name, email address, telephone number, postal or physical address, product purchases and preferences, credit card details or other personal information.

There are various situations in which we may request you to provide personal information to us, including as described in our Online Sales Terms and when you:

(a) complete forms in-store or on our website (including surveys, search forms, competition entry forms, registration forms, and order forms)

(b) create, modify, or use any accounts or registered user facilities available through our website

(c) send messages using our website (for example, when you ask us a question)

(d) request an e-receipt in-store.

Except for information collected automatically, we will not attempt to collect personal information about you without your knowledge. In most circumstances, you can use our website without telling us who you are or revealing any personal information about yourself. You may decide not to provide your personal information to us. However, if you do not provide your personal information (or if you provide incorrect personal information), we might not be able to provide you with access to certain information, products or services.

Where we collect personal information about you from a third party source, we will take reasonable steps to make you aware of such collection and to make you aware of the purposes for which we are collecting your personal information from that third party source.

3. Automated collection from our website

When you visit our website, we may use automated tools and methods (such as cookies, sessions and website statistics software) to collect certain information about your visit, including:

(a) the internet protocol address and host name used by your computer to connect to this website

(b) the operating system and the browser your computer uses

(c) the search engine or inbound hyperlink you used to reach this website

(d) the date, time and duration of your visit

(e) the pages viewed by you

This information will be used (in aggregate form only) to analyse how our website is being used (for example, to improve the content and performance of this website). Except as set out in this Privacy Policy, we will not disclose this information other than in aggregate form.

We may gather more extensive information if we are concerned, for example, about abnormal website usage patterns or website security breaches.

4. Website cookies

Our website may use cookies to provide you with certain services or functionality. Cookies are small pieces of information stored on your computer’s hard drive, which may be used to identify you as an individual user of this website. We use cookies to:

(a) personalise your visits to our website

(b) enable us to improve the content, reliability and functionality of our website

(c) enable you to use certain services or functionality

(d) evaluate the effectiveness of the advertising on our website

(e) track website usage patterns.

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may configure your web browser to not accept cookies, but you may experience a loss of functionality as a result.

5. Use and disclosure

The personal information we collect in relation to our customers and prospective customers will be used to provide customer services and operate our website. We may also use personal information as described in our Online Sales Terms and to:

(a) respond to any questions or correspondence from you

(b) improve our website and any related services

(c) monitor the quality and standard of services provided by us and our franchisees

(d) carry out internal research and development

(e) provide you with information about a service that you are using (including critical updates and announcements)

(f) eliminate the need for you to repeatedly enter the same information

(g) customise this website to suit your particular preferences and interests

(h) where you create a message using our website (for the purpose of sending that message to us or to any other recipient specified by you), send that message

(i) analyse website usage, trends and statistics

(j) verify your identity or to provide you with a replacement password when you forget your username or password for any account you have with us

(k) supply you with further information concerning products and services which may be of interest to you

(l) carry out any other use that is authorised by you or is notified to you at the time of collection.

(m) allow our authorised product suppliers to dispatch orders, where the products are shipped direct to a customer from a supplier or allow an authorised repair agent to contact you for the purposes of arranging a repair at your home or collecting a product for repair.

As part of those activities, we will store the information in New Zealand or overseas. We may disclose the information to our employees, contractors and/or related bodies corporate, in accordance with the Privacy Act.

We will not sell or lease your personal information. We will not disclose your personal information except in accordance with this Privacy Policy (and in accordance with the Privacy Act). We may use or disclose your personal information if you have authorised us to do so, or in any of the following circumstances:

(a) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions

(b) we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the safety of you, us, or others

(c) we are required or permitted by law to disclose the information.

In addition to the restrictions to disclosure above, we may disclose your personal information to an overseas person or entity ("overseas person") who is not already subject to the Privacy Act only if:

(a) the overseas person is subject to privacy laws which provide comparable safeguards to the Privacy Act, or the overseas person agrees to be bound by comparable safeguards to the Privacy Act; or

(b) you authorise the disclosure after we have advised you that the overseas person may not have to protect the information in a way that provides comparable safeguards as the Privacy Act.

6. Unsubscribing to electronic messages

Where you have requested or authorised us to send you electronic messages (for example, newsletters and information concerning products and services which may be of interest to you) you can request us to stop sending you such messages by taking any one of the following steps:

(a) using the unsubscribe feature (if present) in any such message

(b) if you are a registered user of this website, logging in to your account and updating the appropriate preferences (if available) for that account

(c) contacting our Customer First Team – 0800 088 144

Once we have received your request we will, as soon as is practicable, comply with that request.

7. Personal information about other people

You must not provide personal information to us about another person, unless that person has authorised us, through you, to collect, use and disclose personal information about that person, for the purposes described in this Privacy Policy.

8. Access and correction

Where we hold your personal information in such a way that it can readily be retrieved, in general, you will be entitled to have access to that information or to obtain our confirmation of whether we hold that information. We may require that you meet our reasonable costs of supplying this information to you. If we are unable to meet your request for access, we will let you know why.

If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal, in accordance with the requirements of the Privacy Act.

It is important to us that your personal information held by us is accurate, complete and current. Under the Privacy Act, you have rights to request correction of your personal information. If you are a registered user of our website, you may also log in to your account and (functionality permitting) update your personal information.

To request access to, or correction of, your personal information held by us, you may contact our Customer First Team – 0800 088 144.

9. Storage and security

Where we store your personal information will depend on the nature and purpose of the information and the manner in which you supply it to us. We will collect your personal information from, and may hold such information at, Harvey Norman Stores (NZ) Pty. Ltd., Supa Centa, 72 Cavendish Drive, Manukau City 2104, or at our other offices and storage facilities, or by using a cloud services provider (whether in New Zealand or overseas).

Where your personal information has been provided to an authorised product supplier to dispatch orders direct to you, or to a repair agent to contact you for the purposes of arranging a repair at your home or collecting a product for repair, that personal information is required to be stored in accordance with the Privacy Act 2020.

No data transmissions over the internet can be guaranteed as completely secure. Accordingly, we cannot warrant or guarantee the security of information transmitted from or to you. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure.

10. Notifiable privacy breach

If we become aware that there has been a notifiable privacy breach of your personal information (being a privacy breach that has caused or is likely to cause you serious harm), we will, in accordance with the Privacy Act, notify: 

(a) the Privacy Commissioner

(b) you (individually or by public notice), unless we are not required to notify you because specific exceptions in the Privacy Act apply relating to your health or safety or the safety of another person, national security or law enforcement or a trade secret, or we are required to delay notifying you because notification or public notice may have risks for the security of the personal information we hold that outweigh the benefit of notifying you.

11. Third party websites

This website may contain hyperlinks to third party websites. We are not responsible for the content of third party websites, or the manner in which those websites collect, store, use, and distribute any personal information you provide. When visiting third party websites from hyperlinks on this website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be collected, stored, used and distributed.

12. Privacy Officer

You may request access to your personal information, make a complaint about breach of your privacy rights, or make enquiries about collection or use of your personal information by contacting our Privacy Officer:

Telephone: +64 9 261 4400
Mail: Private Bag 94035
Manukau
Auckland 2241
Email: privacy.officer@nz.harveynorman.com

13. Changes to this policy

We reserve the right, at our discretion, to update or revise this Privacy Policy at any time. Changes to this Privacy Policy will take effect immediately once they are published on our website. Please check this Privacy Policy as published on our website regularly for modifications and updates. By continuing to use our website or providing any personal information after we publish changes to this Privacy Policy, you agree to be bound by this Privacy Policy as revised.

This Privacy Policy was last updated on 04 July 2022.