Harvey Norman Customer Direct

Customer Direct products are sold on our website and are shipped directly to you from our trusted supply partners. You can recognise them by the 'ONLINE ONLY' banner or the 'Harvey Norman Customer Direct' label on the right-hand side of the product page. They are only available online and cannot be bought in-store or for Click & Collect.

On the other hand, if you purchase a non-Customer Direct item from Harvey Norman, this will be shipped from one of our stores. For these goods, you can also Click & Collect, or, if it’s available, you can find them in your local store.

No. All Customer Direct products are shipped directly from the supplier and unavailable to purchase or view in-store.

Product Care is currently not available on Customer Direct products.

The same finance options that are currently offered on other online products are available to you, including gift cards and Afterpay.

If you have any queries, feel free to ask us via chat or email.

Change of mind returns are not available for these kinds of products. However, faulty product returns will apply in accordance with Harvey Norman’s obligations under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

If a Customer Direct product purchased from Harvey Norman New Zealand arrives faulty, please contact us immediately and we will arrange a solution for you.

No. Click & Collect is not available across Customer Direct products. Our trusted partners will direct ship products from New Zealand and overseas.

For a Tax Invoice, please email the team at admin.online@nz.harveynorman.com, who can arrange to have this emailed to you.

Unfortunately, if the existing order has already been placed or paid for, then you will need to do a separate order.

All online orders are reviewed and screened to assess potential risk of unauthorised credit card use; there may be a short delay for your item/s to be available while these checks are completed. Once these security checks are done, you should receive a confirmation email. If this is not received, please contact us 0800 088 144 and the team can investigate this.

You will not be required to pay the duty or any fees for your order as this will be pre-paid by Harvey Norman through the Duty Delivery Paid service offered by our suppliers’ carriers. If your order gets held by customs, please contact us and we will handle this for you admin.online@nz.harveynorman.com

If there’s an error in your details, please contact the team as soon as possible at admin.online@nz.harveynorman.com, and they can update your order details.

Unfortunately, if the existing order has already been placed or paid for, we can't add or make any changes. You must place a new order for the item you want.

If the product you received is faulty, please contact us at admin.online@nz.harveynorman.com, and we will offer you a solution. This will be conducted in accordance with Harvey Norman’s obligations under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Sometimes, your order will be received in separate parts as the products may be from different suppliers.

You will receive the Track & Trace details for your order once it is marked as shipped. If you have yet to receive it, please email the team at admin.online@nz.harveynorman.com, who can arrange to email this to you.

For tracking information, email us at admin.online@nz.harveynorman.com or call 0800 088 144.