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2 Hour Click & Collect Logo2 Hour Click & Collect Logo

Buy in-stock products from our website 2 hours before closing time for FREE same day pickup*

Terms & Condtions apply1

How to Click & Collect

Step one

Select Pickup

Add items to cart, proceed to checkout, choose Pickup, & select your store.

If item is out of stock, the store will order it in for you (some exclusions apply).

Step two

Wait For Pickup Notification

We will email you when your order is ready to collect.

Please wait until you receive this before you come to the store.

Step three

Pick Up Your Order

Head to your chosen store or warehouse.

Park in the dedicated Click & Collect carparks, located directly outside the front door of our stores.

Step four

Go To The Click & Collect Counter

Find the Click & Collect counter in the department you purchased from.

Bring your order number and valid ID (driver's license, passport, or Kiwi Access card) if necessary.

Accessibility needs?

We are here to help! Simply park in our Click & Collect parks and call the store number provided in your email. We will bring your order directly to your car for a stress-free experience.

Delivery

Don’t want to drive all the way to a store? Choose delivery and we will ship your items to your home or workplace anywhere in New Zealand.

We aim to dispatch in-stock smaller items for overnight delivery. Please allow up to three business days and more time if you are in a remote or rural location. For larger items, a team member will be in contact to arrange a suitable delivery time.

Terms & Conditions apply2
Step one
Place your order

Add items to your cart and head to checkout. Select delivery and add your delivery address.

Step two
Receive order dispatch email

An order dispatch email will be sent with details of your purchase and tracking information.

Step three
Shipped to your front door

A signature is required. Please ensure someone is home to sign for the order.

Delivery costs

Delivery costs are automatically calculated and displayed during checkout.

You can also see an estimated delivery cost on the items’ product page, just by entering your address in the ‘For delivery estimate and stock availability’ section.

Delivery costs are calculated based on the items' weight and the distance of the shipping address from the nearest Harvey Norman store.

Delivery does not include installation.

Delivery instructions for difficult to access locations

For special delivery requirements, please include detailed instructions in your order's 'notes' section or contact us directly. If your delivery involves any challenges, such as remote rural locations, restricted access, stairs, or narrow entries, please specify them.

Our team will contact you to gather further information or discuss any additional costs associated with non-standard door-to-door deliveries.

In case the driver encounters unsafe conditions upon arrival due to inaccurate information provided by you, you will be responsible for the cost of arranging another delivery attempt with the required equipment or additional personnel.

Please note that these charges are not included in the standard delivery costs.

Standard Delivery Costs*
Local

<50km from the store

per order
Outer

51-100km from the store

per order
Remote / Rural

100+km from the store

per order
Small Items $6.95 $10.95 $12.95
Medium Items $10.95 $15.95 $17.95
Large Bulky Items $59 $79 $139
Oversize Items $89 $199 $249
Whiteware $89 $179 $229
Cookware $89 $179 $229
Side-by-Side Refrigeration $119 $229 $299
TV & Audio $89 $179 $229
Jet Spas (Customer Direct) From $499
* Some special items and categories may differ or not be detailed in the above. Shipping is calculated at checkout.
Standard delivery costs*
Local

<50km from the store

per order
Small Items $6.95
Medium Items $10.95
Large Bulky Items $59
Oversize Items $89
Whiteware $89
Cookware $89
Side-by-Side Refrigeration $119
TV & Audio $89
Jet Spas (Customer Direct) From $499
Outer

51-100km from the store

per order
Small Items $10.95
Medium Items $15.95
Large Bulky Items $79
Oversize Items $149
Whiteware $179
Cookware $179
Side-by-Side Refrigeration $229
TV & Audio $179
Jet Spas (Customer Direct) From $499
Remote / Rural

100+km from the store

per order
Small Items $12.95
Medium Items $17.95
Large Bulky Items $99
Oversize Items $199
Whiteware $229
Cookware $229
Side-by-Side Refrigeration $299
TV & Audio $229
Jet Spas (Customer Direct) From $499
* Some special items and categories may differ or not be detailed in the above. Shipping is calculated at checkout.

Accepting your order

We want to make sure your items arrive safely in your hands for you to enjoy. We will not leave items in an unsecured place regardless of the circumstances and a signature will be required on delivery.

If the courier is unable to hand your item over to you, a card-to-call will be left with details for how you can pick up or arrange re-delivery of your order. If the courier fails to deliver it 3 times, the item/s will be returned to the originating store.

Tracking your order

Check the status of your Harvey Norman order with our Track My Order tool.

You can also log in to your Harvey Norman account to track your delivery status and order information from My Orders.

Alternatively, once your order has been shipped, you will receive an email containing the shipping reference number which you can use to track your order. The email will also contain an estimated date for the arrival of your order.

The store will contact you to schedule a suitable delivery time for large and bulky items.

Frequently Asked Questions

2-Hour Click & Collect allows you to skip the delivery wait and pick up your in-stock purchases on the same day. Make sure to place your order at least two hours before your Harvey Norman store closes. You can find store opening hours on our Store Finder tool.

Head to your store once you receive a 'ready-to-collect' email. Please note that oversized items may need to be picked up from the store's warehouse, and details will be included in your ready-to-collect email.

*Terms & Conditions apply

Terms & Conditions

1. Click & Collect
  • 2 Hour Click & Collect is only available on items showing 'In Stock' or 'Available' at your nominated Harvey Norman store; and purchased online a minimum of two hours prior to the store closing. Items showing as 'Limited Stock' may take slightly longer to be made available for collection. You will receive an Email, Messenger, or TXT message notification when your order is ready for collection.
  • All items showing 'Out of Stock' in your chosen store may not be available for 2 Hour Click & Collect. Your nominated store will notify you of expected timeframe once the order has been received.
  • 2 Hour Click & Collect will not be available for products marked as 'Currently Unavailable', 'Delivery Only' or 'Pick up not available'.
  • All online orders are reviewed and screened to assess potential risk of unauthorised credit card use; there may be a short delay for your item/s to be available while these checks are completed.
  • Please note, some large items may need to be picked up from the store's warehouse, and details will be included on your ready to collect notification.
2. Delivery
  • Deliveries to Chatham Islands, Stewart Island, and Great Barrier Island may attract additional fees. Contact us for more information.
  • Some furniture and bedding items may take up to 8-10 weeks depending on availability and manufacturing. You will be contacted within 24 hours upon receiving your order to be informed of the expected delivery dates and to schedule the best time for your items to be delivered.
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© 2007-2024 Harvey Norman Stores (NZ) Pty Limited, Private Bag 94035
Manukau, Auckland 2241
All prices are inclusive of GST.

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