Registering on the Site

Learn how to create an online account in 4 easy steps for better shopping experiences. You can register anytime during your shopping journey.

If you are new to the site:

• Create an account using the Account link at the top of the page.
• We will ask you for some simple information
• You can also subscribe to our regular updates and promotional emails.
• Click on the Register button, and welcome to Harvey Norman!

Updating your Details

You can update your personal information anytime, including your contact details, password, addresses and email preferences.

The 'My Account information' within the Account icon on the top banner of the page will take you to your profile page, wherein you can update the details mentioned above.

Email Subscriptions

You will only receive promotional emails if you have signed up for our newsletters regarding sales, events or new releases. You can opt-out of receiving promotional emails by clicking on the unsubscribe link on any email or by updating your email subscription preference on your profile.

VIEWING YOUR CART

You can review what's in your shopping cart anytime while shopping with us. Simply click on the shopping cart icon at the top of the page and check your items. You can then proceed to checkout or edit the items in your cart.

Personal Information Policy

Your personal privacy is important to us. We retain your personal profile information to facilitate ease of use throughout this website. All information is held and saved according to the provisions of the New Zealand Privacy Act 2020 or any successor legislation (“Privacy Act”).

Harvey Norman does not retain any of your credit card details used in transactions made on this website. All credit card transactions are processed by Transaction Network Services (TNS) and offer robust levels of security for your protection. Read our full Privacy Policy.

Placing an order

We've made shopping online even easier! All you have to do is add items to your cart as you browse through the site. Once you have chosen what you need, proceed to the Checkout stage where we will ask you to confirm the details of your order and your preferred delivery or collection options.

The last stage of the process is selecting your desired payment method. We currently accept VISA, VISA Debit Cards, Mastercard, American Express, American Express Membership Rewards® Points, GEM Creditline, GEM Visa, PayPal, Afterpay, Harvey Norman Gift Cards and Bonus Gift Cards (only those purchased in Harvey Norman stores, at harveynorman.co.nz or offered as a part of a promotion) as forms of payment for online transactions. Once your order is complete, you will receive a confirmation email detailing your order.

Viewing an order

Want to view your order? You can view an order throughout the shopping process and change it accordingly. Once the order is placed and payment is made, it cannot be edited or changed.

View current and past orders within the My orders section in your Account.

Changing or cancelling an order

Once an order has been accepted and payment made, it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 0800 088 144 or completing the contact us form. Please note, we will always do our best to accommodate your request, but you may be liable for additional freight costs to return any items purchased in error. Customer Direct orders are shipped by our suppliers and cannot be cancelled after the order is placed. Read our Returns Policy to best understand the options you have available to you.

Tracking your order

For items shipped from Harvey Norman, we use two methods of delivery. For most small to medium items, our carrier will be NZ Post. Once shipped, you will receive a notification email with the shipping reference number. All NZ Post deliveries can be tracked and traced here.

If you have ordered large bulky items, they will be shipped by our in-store carrier or local freight company. Due to varying delivery dates and times with certain furniture and bedding items, your local store will contact you within 24 hours of receiving your order to arrange delivery. If you require an update on your order status, please contact your local store directly or call us on 0800 088 144.

With our Track Order tool, Harvey Norman Online customers can easily check the status of their orders using their order number and the email address used to place the order.

Customer Direct

These products are shipped directly from the supplier and use several different carriers approved by Harvey Norman. You will receive an email with tracking details for small and medium items. For oversized items, you will receive a call from the carrier to arrange delivery.

We recommend visiting our delivery page to learn more about the shipping processes.

Product Availability

We make it a priority to stock products online that we can fulfil across the country. Still, there may be occasions where the popularity of a product, promotion or special price means it sells out faster than our systems update. Products offered on the website may vary from our retail stores and in some cases may only be available online. This also applies to some promotions where 'online only' pricing may apply.

Generally, if the product is available to be purchased online it will have an 'add to cart' button. When a product is no longer available to 'add to cart', it may have sold out, be temporarily out of stock, or be on backorder. You can still add the product to your wish list and purchase it when the item comes back into stock. Most items are available to buy online. If the product is unavailable online, it may be available in-store unless specified otherwise.

Harvey Norman does not guarantee the availability of any specific product at any time.

Limit Per Person

We may limit some promotions and product quantities purchased per person, per household or per order. These restrictions include orders from the same user account, credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to resellers.

Price Guarantee

Seen it cheaper? We offer a Price Guarantee, find out more.

PICKING UP YOUR ORDER

You can collect your online order from a store near you. Most New Zealanders will have a Harvey Norman store within driving distance. Look out for the in-store signage pointing you to the online pickup stations when at the location. If you’re not within driving distance, you can opt for delivery during checkout and get your items delivered to your home.

Please note: when collecting in store, you will need to bring the following:

• A copy of your order confirmation email.
• Photo ID.
• The Credit Card or Debit VISA card used for payment of your order.

Freight Charges

Freight charges are a combination of the weight and size of your item and the distance between your shipping address and the closest Harvey Norman store. You can nominate to pick up the items from your local Harvey Norman store, or we can ship them to your work or home address. The shipping cost will be displayed automatically during checkout after entering your shipping address, removing the hassle of figuring it out for yourself.

Check out the full list of charges and information.If you have special delivery instructions, note those on your order or contact us with your details. There may be additional charges for special delivery requirements.

Delivery Times

Our stores ship items within 2 days, with regular pickup and drop-off cycles carried out by our carriers. All deliveries require a signature to ensure the security of your package. Please make sure someone is available to receive your package(s) and advise us of any special delivery details in the notes section of your order. Deliveries are made during regular business hours and the courier drivers will leave a card-to-call if we cannot obtain a signature.

Delivery times are subject to stock availability, the weight and dimensions of the item and the location of your address. More details are available on our Click & Collect and Delivery here.

Customer Direct orders are shipped from our suppliers who may not be based in New Zealand. Look for the delivery time estimate on the product detail page when making your purchase.

How long will my delivery take:

• Shipping Address up to 100kms from store - 2-3 business days
• Shipping Address over 100kms from store - 3-5 business days or by arrangement

Where's my order?

If you haven't received your order within the timeframes outlined above - check the status of your order using the reference number in your dispatch email or talk to us on 0800 088 144 or message us and we can verify the delivery status and follow up with the nominated store on your behalf.

Damaged or Lost Goods

If your goods arrive damaged or get lost in transit, contact us within 24 hours of receiving your order. You can lodge a damaged or lost goods claim by calling us on 0800 088 144 or email us.

Online Payment Options

We offer several payment methods for a seamless experience. Currently we take VISA, VISA Debit Cards, Mastercard, American Express, American Express Membership Rewards® Points, GEM CreditLine, GEM Visa, PayPal, Afterpay, Harvey Norman Gift Cards (only those purchased in Harvey Norman stores or at harveynorman.co.nz) and Bonus Gift Cards (offered as a part of a promotion), as forms of payment for online transactions. We do not accept EFTPOS, Direct Funds Transfer or other forms of wire transfer services.

Finance Options

We help our customers get the best out of their purchases by providing great interest-free deals and finance options by Latitude Financial Services Limited. Flexcommercial is an option for our in-store shoppers, a great way to access the latest technology on a budget you can afford. And for those who prefer to pay in instalments, we also offer Afterpay as a payment option. So, you can enjoy your new purchases now and pay later, interest-free.

Find out more about the following options:

• Interest Free
• flexicommercial
• American Express Pay With Points
• Afterpay

Incorrect Items

We understand there might be occasions where you are sent an incorrect item. If the product you received does not match the one you've ordered, we will gladly refund your purchase or replace the goods subject to the provisions of our Returns Policy.

Contact the store that shipped the order (detailed on your invoice copy) or call us on 0800 088 144 when you encounter this. We will arrange to pick up the item if it was our error and return it to the originating store.

Faulty Goods

Harvey Norman is committed to ensuring all products are of high quality, and we stand by what we sell. If you receive a damaged good, get in touch with the store and upon inspection and nature of the fault, the store will arrange the replacement, repair or a refund for the item.

For Customer Direct items, reach out to admin.online@nz.harveynorman.com or ring 0800 088 144 and we will arrange this with the supplier.

Change of Mind

No one wants to get stuck with unwanted items, that is why at Harvey Norman we provide our customers Change of Mind returns if you are not 100% satisfied with your purchase. You can return your item for an exchange, Gift Card, or refund (including for online purchases) anytime within 14 days of receiving the goods. The item must be:

• Returned in its original condition (items must be unworn, unused, undamaged, and as sold);
• In its original unopened and sealed packaging; and
• Accompanied with proof of purchase.

Unfortunately, Customer Direct items cannot be returned for change of mind. Terms & conditions, and exclusions apply. Read the full Change of Mind Return / Exchange policy.

Warranty Information

Most of our products come with a manufacturer's warranty. The details will be specific to each product and will vary with some manufacturers offering more than 12 months. Where this is not the case, you can opt to purchase Product Care to provide you additional peace of mind and extended coverage.

Product Care

Purchase Product Care to gain peace of mind and certainty that we will repair, replace or refund when you experience any faults in goods. Find out more about Product Care, including how to make a claim.