Placing an order
We've made shopping online even easier! All you have to do is add items to your cart as you browse through the site. Once you have chosen what you need, proceed to the Checkout stage where we will ask you to confirm the details of your order and your preferred delivery or collection options.
The last stage of the process is selecting your desired payment method. We currently accept VISA, VISA Debit Cards, Mastercard, American Express, American Express Membership Rewards® Points, GEM Creditline, GEM Visa, PayPal, Afterpay, Harvey Norman Gift Cards and Bonus Gift Cards (only those purchased in Harvey Norman stores, at harveynorman.co.nz or offered as a part of a promotion) as forms of payment for online transactions. Once your order is complete, you will receive a confirmation email detailing your order.
Viewing an order
Want to view your order? You can view an order throughout the shopping process and change it accordingly. Once the order is placed and payment is made, it cannot be edited or changed.
View current and past orders within the My orders section in your Account.
Changing or cancelling an order
Once an order has been accepted and payment made, it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 0800 088 144 or completing the contact us form. Please note, we will always do our best to accommodate your request, but you may be liable for additional freight costs to return any items purchased in error. Customer Direct orders are shipped by our suppliers and cannot be cancelled after the order is placed. Read our Returns Policy to best understand the options you have available to you.
Tracking your order
For items shipped from Harvey Norman, we use two methods of delivery. For most small to medium items, our carrier will be NZ Post. Once shipped, you will receive a notification email with the shipping reference number. All NZ Post deliveries can be tracked and traced here.
If you have ordered large bulky items, they will be shipped by our in-store carrier or local freight company. Due to varying delivery dates and times with certain furniture and bedding items, your local store will contact you within 24 hours of receiving your order to arrange delivery. If you require an update on your order status, please contact your local store directly or call us on 0800 088 144.
With our Track Order tool, Harvey Norman Online customers can easily check the status of their orders using their order number and the email address used to place the order.
Customer Direct
These products are shipped directly from the supplier and use several different carriers approved by Harvey Norman. You will receive an email with tracking details for small and medium items. For oversized items, you will receive a call from the carrier to arrange delivery.
We recommend visiting our delivery page to learn more about the shipping processes.
Product Availability
We make it a priority to stock products online that we can fulfil across the country. Still, there may be occasions where the popularity of a product, promotion or special price means it sells out faster than our systems update. Products offered on the website may vary from our retail stores and in some cases may only be available online. This also applies to some promotions where 'online only' pricing may apply.
Generally, if the product is available to be purchased online it will have an 'add to cart' button. When a product is no longer available to 'add to cart', it may have sold out, be temporarily out of stock, or be on backorder. You can still add the product to your wish list and purchase it when the item comes back into stock. Most items are available to buy online. If the product is unavailable online, it may be available in-store unless specified otherwise.
Harvey Norman does not guarantee the availability of any specific product at any time.
Limit Per Person
We may limit some promotions and product quantities purchased per person, per household or per order. These restrictions include orders from the same user account, credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to resellers.